FAQ

Can I pay with my credit card?
Yes, you can pay with VISA - MASTERCARD - CARTA SI - AMERICAN EXPRESS
DINERS - BANCOMAT.

I haven’t got a credit card so how can I guarantee my booking?
You can send a bank draft or a postal order.

Do you accept animals?
Yes, but only the small ones.

What time can I take over my room?
We guarantee the check-in from 2 p.m. onwards.

What time do I need to leave it?
Check-out must take place by 12 p.m.

Are there any penalties if I leave it after 12 p.m.?
Yes, after 12 p.m. you will need to pay for the entire day.

Can I leave my luggage at the hotel?
Yes, the hotel has on its disposal some storage rooms at no additional costs.

What time does breakfast start and finish?
From 7.15 a.m. to 10.30 a.m.

Is it possible to have a room service? What is the cost?
Yes, it is possible to have a room service without any additional cost.

What is the difference between standard and superior rooms?
Superior rooms have the view over the Grand Canal. 

What is the City Tax?
It is a tax imposed by the Local public administration that has to be cashed by the hotel and then paid to the municipality.
The amount is subject to the seasonality previously established by the public administration, principally based on the hotel Location, category (1 2 3..stars) and the guests age. Specific Reductions and exemptions are predicted.